The term Working To Wellbeing’ or ‘W2W’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 8E Old Bakery, 5-9 St Andrews Street South, Bury St Edmunds, Suffolk, IP33 3PH.  The term ‘client’ or ‘you’ refers to the user or viewer of our website.

2.1 Firm Bookings and Acceptance
The completion of the on-line booking form and submission (electronic or otherwise) to W2W constitutes your order for the training as referred to in the booking form whether or not you intend to make a payment on-line.
For all booking made on-line via our website full payment is required either by credit/debit card. All booking forms sent in by post need to be accompanied by a purchase order or cheque for the full amount made payable to Working Toward Wellbeing. For all telephone and email bookings a purchase order will be required.

W2W will acknowledge receipt of all bookings either electronically or by letter. All bookings are subject to our written confirmation. In the event of us not accepting any booking, any monies paid to us from your credit/debit card will be refunded as soon as possible.

2.2 Prices
The prices payable for bookings are set out on the website. We are exempt from VAT.

2.3 Invoices
For all bookings placed and paid for via our website or a cheque submitted with a booking form an invoice marked “PAID “ will be sent to you by post or email within 5 working days. For all other bookings a invoice will be sent to you upon receipt of the booking. For all courses held on the clients site an invoice will be raised once the training has been completed unless different arrangements are made at the time of the booking.

2.4 Payment
Bookings made via the website need to be paid with a credit/debit card. If you are sending us a booking form by post please enclose a cheque unless you are providing a purchase order in which case we will send you an invoice.
For all bookings made by telephone, email or letter, an invoice will be sent to the company, payment will be due 30 days from date of invoice.

All outlines of courses are intended as guides only. All courses are regularly reviewed and updated to reflect any changes in legislation, business development as well as improvements to the training we offer.

3.1 Delegate Numbers
Our courses are run by experienced training consultants and are intended to be participative where appropriate. To assist this, the number of delegates per course are restricted, so to enable those attending to obtain the full benefit of discussion and interaction between delegates and training consultants.

3.2 What is included in purchase price
Please see individual course description for details

3.3 Course material
Course handouts or books are sometimes provided as a learning aid and to help with note taking. They are only available to those booked on a course. Manual handling books may be purchased from us separately if required. Handouts and books may not be reproduced in any part without written permission from W2W.

W2W acknowledges that changes in circumstances can mean that it is not always possible for a delegate booked on a course to attend. To be eligible for a refund we require 10 working days notice of cancellations. However cancellations can cause us complications and therefore are subject to the following conditions:

Delegates can be substituted at any time prior to the course with the prior approval of W2W. W2W will consider a transfer to another course providing we are given 48 hours notice and dependent on circumstances.

A delegate may cancel their booking without charge providing the necessary notice of 10 working days is given all monies will be refunded.

Courses held at the clients site – cancellation or postponement received less than 10 working days before the commencement of the course will incur a 100% charge. Once we arrive on site should it not be possible to run the training session as scheduled a full charge will be made. However our trainer can carry out alternative work such as risk assessment audit problem solving or individual coaching sessions if required.

Occasionally we may need to cancel a course. In this event we will give as much notice as circumstances permit and alternative training dates will be offered.

Your personal data will be added to our database for the purpose of processing your booking and to inform or update you with any relevant details of the services we offer.

If you do not wish to receive any further information from us whether by telephone, email or post please inform our Customer Services team on tel: (0330) 0552903 or email: W2W.ADMIN@WORKING2WELLBEING.COM

No personal data will be forwarded or sold to any third party and shall remain confidential only to be utilised by W2W.

You acknowledge and agree to bound by the terms of our privacy policy.

All course work and materials created by W2W as part of the provision of the training service remain the property of W2W. No part of any course material supplied or used by W2W through this website or courses may be reproduced by you in any way without prior agreement in writing with W2W.

In the unlikely event that you have cause for complaint please contact our Customer Services team as soon as possible. You will receive an acknowledgement within five working days and we will endeavour to resolve any problems as quickly as possible by using our complaints handling procedure.

The use of this website is subject to the following terms of use:
The content of the pages of this website is for your general information and use only and can be subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

You may not create a link to this website from another website or document without W2W’s prior written consent.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.

To contact our Customer Services team please do so between 8.30am – 5pm Monday to Friday

Tel: (0330) 0552903
Email: W2W.ADMIN@WORKING2WELLBEING.COM

Postal address:

Working To Wellbeing
8E Old Bakery,
5-9 St Andrews Street South,
Bury St Edmunds
Suffolk
IP33 3PH