Long Covid Work Support Service Case Study
Recognising the struggle Richard, a 44-year-old man, living with his wife and four children, was working as a component ...
We like to be able to help people as soon as they need it. Our clinically-led and evidence based work support service is designed to enable individuals to self-manage their symptoms, remain in or return to work when ready. We focus on physical, cognitive, psychological and emotional components of illness. We provide health coaching support with a strong vocational bias to help people restore their day-to-day functioning and quality of life and return to work when ready. We believe that good work is an important part of the recovery pathway and is an outcome that we work towards.
In June 2020 we noticed the emergence of a new condition following covid-19 infection. People were labelling their symptoms as ‘Long Covid’ and were struggling to manage them let alone return to work. Given our prior experience supporting people with long term conditions, most notably cancer and fatigue, we were able to design a service that would meet the needs of long covid sufferers even though there was no research evidence available at the time given the newness of the condition. We keep up to speed on the latest developments of the condition and are one of the largest providers of long covid support in the UK.
Your claimant or employee will be referred to one of our specialist HCPC registered health coaches. They will carry out a full biopsychosocial assessment with a focus on work to understand what the individual needs to help them to self manage their symptoms and return to work. You will be provided with a detailed report with our clinician’s recommendations for the support they believe will best support your employee or claimant to help them to return to work when ready.
Following the assessment the health coach will work with the individual over a period of time to coach them in such things as sleep, pain , fatigue management so that they can start to make changes to their life that will help them to start to recover and to manage their symptoms both in their personal and work lives.
We find that some people may just need a few sessions with our health coaches whilst others can be with us for 6 to 9 months. We offer an individualised approach as we know from our wealth of experience that a set programme doesn’t work for many people.
We are also able to step people into psychotherapeutic support if need be.
We will always discuss with you in advance how much time we predict will be needed and keep in regular contact with you as to the individual’s progress.
To help people to recover, improve their day to day functioning and quality of life and support them with their return to work plans.
The service is for anyone who is experiencing Long Covid. We focus on physical, cognitive and psychological symptoms and woven throughout our support is a focus on work and helping people to recover and return when possible. We have worked with a significant number of people with Long Covid and have large bank of knowledge to draw on when supporting people to recover and improve their functioning.
Yes! We liaise with their employers and occupational health if needed and provide input beyond the first day at work to ensure that they remain at work for the long term. We support line managers to implement return to work plans and help them to make reasonable adjustments for their employee.
Our clinical team consist of Occupational Psychologists, Health Psychologists, Occupational Therapists, Physiotherapists. The clinical health coach may come from any of these professions. We provide specialist training for all our clinical team to work as a clinical health coach and they also work as a team to support each individual person with expert skills to thrive again.
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